Blaze - Terms & Conditions - Terms of Service

Agreement to Terms & Definitions

Introduction

Welcome to Blaze (accessible at blaze.com.bd), Bangladesh's premier destination for cutting-edge electronics, gadgets, and technology products. We are a legally registered business entity operating in the People's Republic of Bangladesh, committed to providing exceptional e-commerce services to customers throughout the country.

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding contract between you ("User", "Customer", "You") and Blaze ("Company", "We", "Us", "Our") governing your access to and use of our website, mobile applications, and all related services (collectively, the "Service").

By accessing, browsing, or using our Service in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any provision of these Terms, you must immediately discontinue use of our Service.

Key Definitions

"Service": Our e-commerce platform, website, mobile app, and all related functionalities.

"Products": Electronics, gadgets, accessories, and technology items offered for sale.

"Account": Your registered user profile containing personal and order information.

"Order": Your request to purchase products through our platform.

"Content": All text, images, videos, logos, and other materials on our platform.

"Third Parties": Payment processors, delivery partners, and other service providers.

"Personal Data": Any information that identifies you as an individual.

"Applicable Law": Laws of Bangladesh governing e-commerce and consumer protection.

Eligibility & User Accounts

Eligibility Requirements

Age Requirement: You must be at least 18 years of age or have reached the age of majority in your jurisdiction to use our Service. Minors may only use the Service under direct supervision of a parent or legal guardian who accepts full responsibility for their actions.

Legal Capacity: You must have the legal capacity to enter into binding contracts. If you are using the Service on behalf of a business entity, you must have the authority to bind that entity to these Terms.

Geographic Limitations: Our Service is primarily designed for users located in Bangladesh. While we may ship to certain international locations, full service availability may be limited outside Bangladesh.

Account Security Responsibilities

Create a strong, unique password and keep it confidential
Provide accurate, current, and complete information during registration
Immediately notify us of any unauthorized access or security breaches
Ensure secure logout from shared or public devices
Regularly update your account information to maintain accuracy

Account Restrictions & Prohibitions

One active account per individual (multiple accounts prohibited)
No sharing of login credentials with third parties
Valid Bangladesh address required for delivery purposes
Prohibition on creating accounts using false or misleading information
No automated account creation or management systems allowed

Account Suspension & Termination

We reserve the right to suspend, limit, or terminate your account at our sole discretion if we determine that you have violated these Terms, engaged in fraudulent activities, or used the Service in a manner that could harm our business or other users.

Upon termination, your right to use the Service will cease immediately. We may delete your account data, though we reserve the right to retain certain information as required by law or for legitimate business purposes.

Products & Services

Product Information & Accuracy

Information Sources: Product descriptions, specifications, images, and pricing information are sourced from manufacturers, suppliers, and our internal research team. We strive to ensure all information is accurate, current, and comprehensive.

Accuracy Disclaimer: While we make every reasonable effort to provide accurate product information, we do not warrant that product descriptions, images, specifications, or other content is error-free, complete, reliable, or current. Minor variations in color, design, or specifications may occur due to manufacturing processes or supplier changes.

Updates & Changes: Product information, including prices and availability, may be updated without prior notice. We recommend reviewing product details carefully before making a purchase.

Visual Representations

• Images are for illustration purposes only
• Colors may vary due to monitor settings and lighting
• Actual product size may differ from images
• Accessories shown may be sold separately

Technical Specifications

• Subject to manufacturer updates and changes
• Performance may vary based on usage conditions
• Compatibility information provided as guidance only
• Warranty terms as specified by manufacturers

Product Availability & Stock Management

Real-Time Inventory: Our website displays real-time inventory levels to the best of our ability. However, due to high demand and multiple sales channels, stock levels may change rapidly. We cannot guarantee product availability until your order is confirmed and payment is processed.

Out of Stock Situations: If a product becomes unavailable after you place an order, we will contact you immediately to discuss alternatives, including similar products, back-order options, or full refund processing.

Pre-Order & Back-Order Items: Some products may be available for pre-order or back-order. Estimated delivery dates for such items are provided in good faith but are not guaranteed. We will keep you informed of any delays or changes to delivery schedules.

Product Categories & Special Restrictions

Electronics & Gadgets

• Smartphones & Tablets
• Laptops & Computers
• Gaming Devices
• Smart Home Devices
• Audio & Visual Equipment

Accessories

• Phone Cases & Screen Protectors
• Charging Cables & Power Banks
• Headphones & Earbuds
• Smart Watch Bands
• Camera Accessories

Special Items

• Age-restricted items (18+)
• Items requiring special handling
• Limited edition products
• Import-restricted items
• Items with shipping limitations

Ordering Process & Pricing Policy

Complete Order Processing Workflow

1 Order Placement

• Add products to cart with selected options
• Review order summary and shipping details
• Apply discount codes or promotional offers
• Select preferred payment method
• Confirm order submission

2 Order Verification

• Automatic inventory and pricing validation
• Payment processing and verification
• Fraud detection and security checks
• Order confirmation email sent
• Confirmation call if required

3 Processing & Fulfillment

• Order queued for processing (1-2 business days)
• Product quality check and packaging
• Shipping label generation and tracking setup
• Handover to delivery partner
• Tracking information provided

4 Delivery & Completion

• Delivery partner handles final delivery
• Customer notification and tracking updates
• Delivery confirmation and receipt
• Post-delivery follow-up and feedback request
• Warranty and support information provided

Comprehensive Pricing & Currency Policy

Currency & Display: All prices are displayed in Bangladeshi Taka (BDT) and include applicable VAT and taxes unless otherwise specified. International customers may see converted prices for reference, but final transactions are processed in BDT.

Price Accuracy & Changes: We reserve the right to modify prices at any time without prior notice. However, price changes will not affect orders already confirmed and paid for. In case of significant pricing errors, we reserve the right to cancel orders and issue full refunds.

Additional Costs: The total price you pay may include delivery charges, payment processing fees, insurance costs (where applicable), and any special handling fees. All additional costs will be clearly displayed during checkout before payment confirmation.

Promotional Pricing & Discount Policy

Single Discount Rule:

• Only one discount method per transaction
• Cannot combine coupon codes with sale prices
• Multiple coupon codes cannot be used together
• System automatically applies the highest discount

Promotional Terms:

• Limited-time offers have expiration dates
• Some promotions may have quantity restrictions
• Certain products may be excluded from promotions
• Terms and conditions apply to each promotion

Order Modification & Cancellation Policy

Modification Window: Order modifications (including address changes, product substitutions, or quantity adjustments) can only be made within 2 hours of order placement, provided the order has not entered the processing stage.

Cancellation Timeline: Orders can be cancelled free of charge during the confirmation call or within 2 hours of placement. After this period, cancellation may incur processing fees if the order has already been prepared for shipment.

Refund Processing: Approved cancellations will result in full refunds processed to the original payment method within 7-10 working days. Payment gateway fees may be non-refundable depending on the payment method used.

Payment Methods & Processing

Mobile Financial Services

bKash
Nagad
Rocket
Upay

Most popular payment method in Bangladesh with instant processing

Banking Services

Direct Bank Transfer
Online Banking
Credit/Debit Cards
Internet Banking

Secure banking integration with major Bangladesh banks

Cash on Delivery

Pay Upon Receipt
Inspection Allowed
Exact Change Required
Available Nationwide

Traditional payment method with additional delivery charges

Payment Security & Data Protection

Security Measures: All payment transactions are processed through secure, encrypted connections using industry-standard SSL (Secure Socket Layer) technology. We never store complete credit card information on our servers, and all sensitive payment data is handled by certified payment processors compliant with PCI DSS standards.

Payment Verification: To prevent fraud and ensure security, we may require additional verification for certain transactions. This may include phone verification, additional identification, or confirmation of billing addresses.

Third-Party Processing: Payment processing is handled by trusted third-party services integrated with our platform. We are not responsible for issues arising from payment processor downtime, technical difficulties, or service interruptions.

SSL Encryption

256-bit security

PCI Compliance

Industry standards

Fraud Protection

Advanced detection

Payment Terms & Conditions

Processing Requirements

Payment must be completed before order processing begins
Failed or declined payments result in automatic order cancellation
Payment gateway fees may apply based on chosen method
Currency conversion fees for international payments

Dispute Resolution

Payment disputes must be reported within 30 days
We cooperate with payment processors for dispute resolution
Documentation may be required for dispute processing
Resolution timeline depends on payment method and complexity

Comprehensive Delivery & Shipping Policy

Our Delivery Partner Network

Partner Selection: We work exclusively with verified, licensed delivery partners who maintain high standards for package handling, tracking accuracy, and customer service. Our network includes both national courier services and regional specialists to ensure comprehensive coverage across Bangladesh.

Service Standards: All delivery partners are required to provide real-time tracking, secure package handling, delivery confirmation, and professional customer interaction. We regularly monitor partner performance and customer feedback to maintain service quality.

National Couriers

Major cities coverage

Regional Partners

Local area specialists

Express Service

Same-day delivery

Insured Delivery

High-value items

Delivery Charges & Calculation

Charge Structure: Delivery charges are calculated based on multiple factors including delivery location, package weight and dimensions, delivery speed (standard vs express), and special handling requirements. Our delivery partners set these charges according to their service areas and operational costs.

Geographic Zones: Bangladesh is divided into delivery zones with different pricing tiers. Urban areas typically have lower delivery costs due to efficient route optimization, while remote or hard-to-reach areas may incur additional charges.

Zone A - Major Cities

• Dhaka, Chittagong, Sylhet
• Standard: 60-100 BDT
• Express: 120-180 BDT
• Same-day: 200-300 BDT

Zone B - District Towns

• District headquarters
• Standard: 80-120 BDT
• Express: 150-220 BDT
• 2-3 business days

Zone C - Rural Areas

• Remote locations
• Standard: 120-200 BDT
• Express: 200-350 BDT
• 3-7 business days

Detailed Delivery Process & Timeline

Standard Delivery Process

1

Order Processing (1-2 days)

Quality check, packaging, and handover to delivery partner

2

Transit (1-7 days)

Transportation to destination city/area with tracking updates

3

Local Delivery

Final delivery attempt with customer notification

Express Delivery Options

Same-Day Delivery

Available in Dhaka for orders placed before 12 PM

Next-Day Delivery

Major cities, orders placed before 3 PM

2-Day Express

Extended coverage areas with priority handling

Delivery Attempt & Customer Contact Policy

First Delivery Attempt:

• Delivery to provided address during business hours
• Phone call 30 minutes before arrival
• Doorstep delivery or secure handover to resident
• Photo confirmation and digital signature if required

Failed Delivery Procedures:

• Customer notification via SMS and call
• Option to reschedule delivery time
• Pickup location arrangement if needed
• Maximum 3 delivery attempts before return

Customer Responsibilities & Important Notices

Address Accuracy: Customers must provide complete, accurate delivery addresses including building numbers, floor/apartment details, nearby landmarks, and a working phone number. Incorrect or incomplete addresses may result in delivery delays or additional charges for re-delivery attempts.

Availability During Delivery: Customers should be available during the estimated delivery window and respond promptly to delivery partner calls. If you cannot be present, please arrange for an authorized person to receive the package on your behalf.

Critical Non-Collection Policy

Return to Facility: If you fail to collect your order after multiple delivery attempts or are unreachable for an extended period, the package will be returned to our facility. This typically occurs after 7-14 days depending on the delivery partner's policy.

Refund Restrictions: Orders returned due to customer non-collection may not be eligible for refund. Storage and return shipping costs may be deducted from any refund processed. We strongly recommend staying accessible and responsive during the delivery period.

Prevention Tips: Keep your phone accessible, check delivery tracking regularly, respond to delivery partner communications, and arrange alternative contacts if you'll be unavailable during the delivery window.

Comprehensive Returns & Refunds Policy

Detailed Return Eligibility Criteria

Acceptable Return Reasons

Damaged Products:

Items damaged during shipping or delivery, with visible external damage or internal defects

Manufacturing Defects:

Products with manufacturing flaws, component failures, or quality control issues

Wrong Product Sent:

When the delivered item doesn't match your order (different model, color, or specifications)

Specification Mismatch:

Significant differences between advertised and actual product specifications

Non-Returnable Situations

Customer-Caused Damage:

Damage resulting from misuse, accidents, or improper handling after delivery

Used Products:

Items showing signs of use beyond necessary inspection and testing

Missing Components:

Products returned without original packaging, accessories, or documentation

Hygiene Products:

Personal items like earphones, certain wearables, or products opened for hygiene reasons

Step-by-Step Return Process

1 Initiate Return Request

• Contact customer service within 2 days of delivery
• Provide order number and reason for return
• Submit photos if claiming damage or defect
• Receive return authorization number (RAN)

2 Package Preparation

• Repack item in original packaging if available
• Include all accessories, manuals, and components
• Attach return authorization number to package
• Remove or cover any personal data on devices

3 Return Shipping

• Schedule pickup with provided return label
• Or drop off at designated collection points
• Obtain tracking number and receipt
• Monitor return shipment progress

4 Processing & Refund

• Item inspection and return approval
• Refund processing initiated (3-5 days)
• Refund completion (10-15 business days)
• Confirmation email with refund details

Detailed Refund Policy & Processing

Refund Components: Approved returns will result in a refund of the original product price, including any promotional discounts applied at the time of purchase. However, delivery charges, payment gateway fees, and any additional service charges are non-refundable unless the return is due to our error.

Processing Timeline: Once we receive and inspect your returned item, refund processing typically takes 3-5 business days to initiate and 10-15 business days to complete, depending on your payment method and financial institution processing times.

Refund Methods: Refunds are processed to the original payment method used for the purchase. For cash-on-delivery orders, refunds may be processed via mobile banking or bank transfer to your nominated account.

Mobile Banking

bKash, Nagad, Rocket

Refund within 5-7 business days

Bank Transfer

Direct to bank account

Refund within 10-15 business days

Card Payments

Credit/Debit cards

Refund within 7-21 business days

Product Exchange Policy

Exchange Eligibility: Product exchanges are available in limited circumstances, primarily for size variations (where applicable), color preferences (if available), or when we send the wrong item. Exchanges must be requested within the same 2-day return window.

Exchange Process: Similar to returns, exchanges require authorization and may involve additional shipping charges if the new product has a different price point. Stock availability determines whether exchanges are possible for specific items.

Exchange Limitations

• Limited to same product category
• Subject to stock availability
• Price difference may apply
• Additional shipping charges may apply

• One exchange per original order
• Cannot exchange customized items
• Limited-edition items not exchangeable
• International shipping items excluded

User Conduct & Platform Usage Rules

Strictly Prohibited Activities

The following activities are strictly prohibited when using our platform and may result in immediate account suspension or termination:

Content & Communication Violations

Posting defamatory, abusive, or harassing content about our business or other users
Publishing inappropriate, offensive, or culturally insensitive material
Spreading false information about products, services, or company policies
Impersonating other users, employees, or business representatives

Technical & Security Violations

Uploading files containing viruses, malware, or other malicious software
Attempting to hack, breach, or compromise our website security
Using automated tools, bots, or scripts to access or interact with our platform
Reverse engineering, decompiling, or attempting to access source code

Fraudulent Activities & Legal Violations

Payment Fraud: Any attempt to manipulate payment systems, use stolen payment information, create fake payment confirmations, or engage in chargeback fraud will result in immediate account termination and reporting to relevant authorities.

Identity Fraud: Providing false personal information, using fake identification documents, or creating accounts under false identities is strictly prohibited and may have legal consequences.

Intellectual Property Violations: Unauthorized use of copyrighted content, trademark infringement, or violation of our intellectual property rights will be prosecuted to the full extent of the law.

Consequences of Violations

Immediate Actions:

• Account suspension or termination
• Order cancellation and payment reversal
• IP address and device blocking
• Removal of user-generated content

Legal Actions:

• Reporting to law enforcement agencies
• Legal proceedings for damages
• Cooperation with fraud investigations
• Permanent ban from platform services

Acceptable Use Guidelines

Respectful Interaction: We encourage respectful communication with our customer service team and other users. Constructive feedback and legitimate complaints are welcome and will be addressed professionally.

Accurate Information: Please provide accurate personal and delivery information to ensure smooth transactions. Keep your account information updated and notify us of any changes that might affect order processing or delivery.

Platform Purpose: Our platform is designed for legitimate e-commerce activities. Use our services only for purchasing products for personal or business use in compliance with applicable laws.

Intellectual Property Rights & Usage

Our Intellectual Property Rights

Platform Content: All content displayed on our website, including but not limited to text, graphics, photographs, images, moving images, sound, illustrations, software, and other materials (collectively "Content"), is owned by Blaze, our licensors, or content providers and is protected by Bangladesh and international copyright, trademark, and other intellectual property laws.

Trademarks: "Blaze," our logo, and other marks used on our platform are trademarks of our company. These trademarks may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion, or in any manner that disparages or discredits us.

Proprietary Technology: The software, databases, and technology underlying our platform are proprietary and protected by intellectual property laws. Unauthorized access, copying, or use of these systems is strictly prohibited.

Permitted Uses & Restrictions

Permitted Uses

Personal, non-commercial browsing and shopping
Sharing product links and information with proper attribution
Limited reproduction for personal reference with credit to Blaze
Legitimate business activities in compliance with our terms

Prohibited Uses

Wholesale reproduction or redistribution of content
Commercial use without explicit written permission
Creating derivative works or modifications of our content
Removing or altering copyright notices or attribution

Third-Party Content & Rights

Product Images & Descriptions: Some product images, descriptions, and specifications are provided by manufacturers and suppliers and remain the intellectual property of their respective owners. We use this content under license or fair use provisions for commercial purposes.

Brand Names & Logos: All brand names, product names, and logos displayed on our platform are the property of their respective owners. We are authorized retailers and use these marks solely for product identification and marketing purposes.

User-Generated Content: Any content you submit to our platform (reviews, comments, feedback) becomes subject to our usage rights while you retain ownership. You grant us a license to use, display, and distribute this content for business purposes.

Copyright Infringement & DMCA Compliance

Reporting Infringement: If you believe that your copyrighted work has been infringed upon on our platform, please contact us immediately with detailed information including proof of ownership, location of the infringing content, and your contact information.

Response Process: We take intellectual property rights seriously and will investigate all legitimate claims promptly. Infringing content will be removed, and repeat offenders will face account termination.

Counter-Notice Process: If you believe your content was wrongfully removed due to a copyright claim, you may submit a counter-notice following our established procedures. We will review all counter-notices fairly and objectively.

Contact Information for IP Issues

For intellectual property concerns, contact: support@blaze.com.bd
Include: Your contact information, description of infringement, proof of ownership, and specific location of content.

Limitation of Liability & Disclaimers

Service Availability & Performance

Uptime & Accessibility: While we strive to provide uninterrupted access to our platform 24/7, we do not guarantee that our website will be available at all times or free from technical errors, outages, or maintenance interruptions. We may temporarily suspend services for updates, maintenance, or security reasons.

Performance Variations: Website performance may vary based on your internet connection, device capabilities, browser compatibility, and server load. We are not liable for delays, failures, or performance issues caused by factors outside our reasonable control.

Content Accuracy: We make reasonable efforts to ensure that all information on our platform is accurate and up-to-date. However, we do not warrant the completeness, accuracy, or reliability of any content, product descriptions, pricing, or availability information.

Third-Party Services & Integrations

Payment Processors: We integrate with various payment gateways and financial service providers to process transactions. We are not liable for payment processing delays, failures, security breaches, or disputes that occur within third-party payment systems, though we will cooperate in resolution efforts.

Delivery Partners: While we carefully select delivery partners, we cannot control their operations, delivery schedules, package handling, or customer service quality. We are not liable for delivery delays, package loss, damage during transit, or poor service by delivery partners, though we will assist in resolving issues.

External Links: Our website may contain links to third-party websites or services for your convenience. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of these external sites.

Product Liability & Manufacturer Responsibility

Product Defects: We are not the manufacturer of most products we sell and therefore are not liable for manufacturing defects, design flaws, or inherent product limitations. Product warranties are provided by manufacturers and are subject to their terms and conditions.

Compatibility Issues: While we provide compatibility information to the best of our knowledge, we cannot guarantee that all products will be compatible with your specific devices, systems, or requirements. Customers are responsible for verifying compatibility before purchase.

Product Performance: Product performance, battery life, durability, and other specifications may vary based on usage conditions, environmental factors, and individual user behavior. We are not liable for performance variations or dissatisfaction with normal product operation within manufacturer specifications.

Maximum Liability & Damages Limitation

Liability Cap: In no event shall our total liability to you for any claim, whether in contract, tort, negligence, or otherwise arising out of or related to these Terms or your use of our Service, exceed the amount you paid for the specific product or service giving rise to the claim, or BDT 10,000, whichever is less.

Excluded Damages: We shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunities, or personal injury, even if we have been advised of the possibility of such damages.

Time Limitation: Any claim against us must be brought within one (1) year after the cause of action arises, or such claim will be permanently barred. This limitation applies regardless of the form of action, whether in contract, tort, negligence, or otherwise.

Force Majeure & Unforeseeable Events

We are not liable for any failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, internet outages, supplier failures, or other unforeseeable circumstances (force majeure events).

Governing Law & Dispute Resolution

Applicable Law & Jurisdiction

Governing Law: These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the People's Republic of Bangladesh, including but not limited to the Consumer Rights Protection Act 2009, E-commerce Act, and other applicable legislation governing electronic transactions and consumer protection.

Jurisdiction: Any legal action or proceeding arising under these Terms shall be brought exclusively in the competent courts of Dhaka, Bangladesh. By using our Service, you consent to the jurisdiction of such courts and waive any objection to the laying of venue of any such proceeding in such courts.

Language: These Terms are written in English, and any translation into other languages (including Bengali) is provided for convenience only. In case of any discrepancy between the English version and any translation, the English version shall prevail.

Comprehensive Dispute Resolution Process

1 Internal Resolution

• Contact customer service team
• Provide detailed complaint information
• Receive response within 48 hours
• Work toward mutually acceptable solution

2 Formal Complaint

• Escalate to management level
• Submit written formal complaint
• Investigation within 7-10 business days
• Written response with proposed resolution

3 Mediation

• Engage neutral third-party mediator
• Voluntary mediation process
• Cost-sharing arrangement
• Binding agreement if successful

4 Legal Action

• File case in competent court
• Follow Bangladesh legal procedures
• Court decision is final and binding
• Enforcement through legal system

Alternative Dispute Resolution Options

Consumer Protection: Customers may also seek recourse through Bangladesh's consumer protection mechanisms, including the National Consumer Rights Protection Directorate and local consumer courts, for disputes involving consumer rights violations or unfair business practices.

Industry Arbitration: For complex commercial disputes, parties may agree to binding arbitration through recognized arbitration institutions in Bangladesh, following the Arbitration Act 2001.

Online Dispute Resolution: We may offer online dispute resolution mechanisms for certain types of disputes, providing faster and more cost-effective solutions than traditional legal proceedings.

Changes to Terms & Conditions

Modification Policy & Notification Process

Right to Modify: We reserve the right to modify, update, or replace these Terms and Conditions at any time at our sole discretion. Changes may be necessary due to legal requirements, business developments, technological updates, or service improvements.

Notification Methods: Material changes to these Terms will be communicated through multiple channels including prominent notices on our website, email notifications to registered users, SMS alerts, and social media announcements. We will provide reasonable advance notice for significant changes affecting your rights or obligations.

Effective Date: All changes will include a clear effective date. The updated Terms will be posted on our website with the new "Last Updated" date. Your continued use of our Service after the effective date constitutes acceptance of the modified Terms.

User Options & Rights Regarding Changes

Review Period: We encourage users to review these Terms periodically and especially when notified of updates. For significant changes, we may provide a review period before the changes take effect.

Disagreement with Changes: If you do not agree with any modifications to these Terms, you must discontinue use of our Service before the effective date. Continued use after the effective date constitutes acceptance of the modified Terms.

Historical Versions: We may maintain archives of previous versions of these Terms for reference purposes. Users may request access to historical versions by contacting our customer service team.

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