Frequently Asked Questions

To place an order, browse our products, add items to your cart, and proceed to checkout. You can shop as a guest or create an account for faster future purchases.

You can modify or cancel your order within 1 hour of placing it by contacting our customer service. After this time, we may have already processed your order for shipping.

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your package on our website or the courier's website.

If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.

We accept cash on delivery (COD), mobile banking (bKash, Nagad, Rocket), and bank transfers. Online payment options are coming soon.

No, we believe in transparent pricing. The price you see during checkout is the final price, including all applicable taxes and delivery charges.

Yes, we offer a 7-day return policy for unused items in original packaging. Refunds are processed within 5-7 business days after we receive the returned item.

Delivery usually takes 1-3 business days within Dhaka and 3-7 business days for other areas in Bangladesh, depending on your location and product availability.

Yes, we deliver across Bangladesh. Delivery charges may vary based on your location. You can check delivery charges during checkout.

You can change your delivery address before your order is shipped by contacting our customer service. Once shipped, the address cannot be changed.

Yes, we only sell 100% genuine products from authorized distributors and manufacturers. All products come with official warranty where applicable.

Yes, most electronics come with manufacturer warranty. Warranty details are mentioned on each product page. We also provide our own service guarantee.

Currently, we operate online only. However, all product images and descriptions are accurate, and we offer easy returns if you're not satisfied.